Terms and conditions

DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis on which My-Desk.Co (“we”, “us”, or “our”) may collect, use, disclose, or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data handled by organisations engaged by us to collect, use, disclose, or process personal data on our behalf.

 

Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, understand how you interact with our content, analyze web traffic, and serve relevant advertisements. By continuing to use our website, you consent to the use of these technologies in accordance with this Notice and our Cookie Policy. You may manage your cookie preferences through your browser settings.

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PERSONAL DATA

1. For the purposes of this Notice:

   • "Customer" refers to an individual who (a) has contacted us to enquire about any products or services we offer, or (b) has entered or may enter into a contract with us for the supply of our goods or services.

   • "Personal data" refers to data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, examples of personal data we may collect include your name, identification details, contact information (e.g., address, email, phone number), and financial details (e.g., credit/debit card numbers or bank account information).

3. Other terms used in this Notice shall carry the meanings defined under the PDPA, where applicable.

 

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally collect personal data only: (a) when it is provided to us voluntarily by you or your authorised representative, after you have been informed of the purposes for which the data is collected and given written consent; or
(b) where such collection and use is permitted or required under the PDPA or other applicable laws.

1. We may collect and use your personal data for purposes including but not limited to:

   • (a) Fulfilling our contractual obligations in providing the requested goods or services;

   • (b) Verifying your identity;

   • (c) Handling queries, applications, complaints, and feedback;

   • (d) Managing our relationship with you;

   • (e) Processing payments or transactions;

   • (f) Sending marketing updates, event notifications, promotions, or loyalty programme details;

   • (g) Complying with applicable laws and assisting in investigations by regulatory authorities;

   • (h) Any other purpose you provided the data for;

   • (i) Transmitting data to third-party service providers, partners, or agents; and

   • (j) Other related business purposes.

2. We may disclose your personal data:

   • (a) When necessary to fulfil the services or goods requested by you; or

   • (b) To third-party service providers, agents, and other partners performing functions on our behalf.

3. The purposes stated above may remain applicable even after your relationship with us has ended, for a reasonable period to enforce our legal rights and obligations.

 

WITHDRAWING YOUR CONSENT
8. Consent for the collection, use, and disclosure of personal data remains valid until withdrawn in writing. To withdraw your consent, email our Data Protection Officer at the contact provided below.

1. We may require reasonable time to process your request, typically within twenty (20) business days. We will inform you of any consequences of the withdrawal, including any potential impact on our ability to continue providing services.

2. If you change your mind, you may cancel your withdrawal request by informing us in writing.

3. Please note that withdrawal of consent does not affect our right to collect, use, or disclose data without consent where permitted or required by law.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA
12. You may request to:

• (a) Access a copy of the personal data we hold about you; or

• (b) Correct or update any personal data we hold about you.

 

Requests should be made in writing to our Data Protection Officer.

1. A reasonable fee may apply for access requests, and we will notify you of any charges before processing.

2. We will respond as soon as reasonably possible and notify you within thirty (30) days if we need more time. If we are unable to fulfil your request, we will inform you of the reasons unless exempted by law.

 

PROTECTION OF PERSONAL DATA
15. While no method of data transmission or storage is completely secure, we strive to protect your data and regularly review our information security measures.

 

ACCURACY OF PERSONAL DATA
16. We rely on the accuracy of data provided by you or your authorised representative. Please inform us promptly of any changes to your data via our Data Protection Officer.

 

RETENTION OF PERSONAL DATA
17. We retain personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law.

1. We will cease to retain your data, or anonymise it, when it is no longer needed for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
19. Due to the nature of our operations, your data may be transferred and stored outside Singapore. We work only with partners that offer data protection standards comparable to those under the PDPA.

 

DATA PROTECTION OFFICER
20. For any enquiries, requests, or feedback regarding your personal data, please contact our Data Protection Officer:

• Name: Cindy

• Email: cindy@my-desk.co

• Phone: +65 8923 8649

 

EFFECT OF NOTICE AND CHANGES TO NOTICE
21. This Notice complements any other agreements or consent clauses related to your personal data.

We may update this Notice from time to time without prior notice. The latest version will be available on our website. Continued use of our services constitutes your acceptance of any changes.

 

Last updated: March 20, 2025
By using our services, you are deemed to have read, understood, and agreed to the terms outlined in this Data Protection Notice.